Nondiscrimination & Accessibility | Patient Resources

Patient Resources

Nondiscrimination Policy

Franciscan Missionaries of Our Lady Health System and its covered entity affiliates including Our Lady of the Angels, Our Lady of the Lake, Our Lady of the Lake Ascension, Our Lady of Lourdes, St. Francis Medical Center, St. Dominic Health Services and Franciscan Missionaries of Our Lady University (FranU) and their subsidiaries complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

Franciscan Missionaries of Our Lady Health System and its covered entity affiliates does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Franciscan Missionaries of Our Lady Health System and its covered entity affiliates:

Provides free aids and services to people with disabilities to communicate effectively with us, such as:

Qualified sign language interpreters
Written information in other formats (large print, audio, accessible electronic formats, other formats)

Provides free language services to people whose primary language is not English, such as:

Qualified interpreters
Information written in other languages

If you need these services, please contact the Civil Rights Coordinator listed below at the individual facility.

If you believe that Franciscan Missionaries of Our Lady Health System or one of its covered entity affiliates has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with the following Civil Rights Coordinator at the facility in question:

Donna Mullins
Assumption Community Hospital
135 Highway 402
Napoleonville, LA 70390
Donna.Mullings@ololrmc.com
(985) 369-4244
(985) 369-6163 (fax)

Gordon Thomas
Patient Experience Coordinator
Our Lady of the Angels Hospital
433 Plaza St.
Bogalusa, LA 70427
Gordon.Thomas@oloah.org
(985) 730-6800
(985) 730-6713 (fax)

Coletta Barrett
Our Lady of the Lake RMC
5000 Hennessy Blvd.
Baton Rouge, LA 70802
civilrights@ololrmc.com
(225) 765-3295
(225) 765-9279 (fax)

Tammy Prejean, RN-MSN, CCRN-K
Sr. Director Quality Management | Medical Staff Services
Our Lady of Lourdes Regional Medical Center
4801 Ambassador Caffery Pkwy.
Lafayette, LA 70508
tammy.prejean@fmolhs.org
(337) 470-4277
(337) 470-8314 (fax)

Coletta Barrett
Our Lady of the Lake Ascension
1125 West Highway 30
Gonzales, LA 70737
civilrights@ololrmc.com
(225) 765-3295
(225) 765-9279 (fax)

Yumeki Harden
Patient Advocate
St. Francis Medical Center
309 Jackson St.
Monroe, LA 71201
Yumeki.Harden@fmolhs.org
(318) 966-4352
(318) 966-5265 (fax)

Leslie Yander
FMOLHS Health Plan
4200 Essen Lane
Baton Rouge, LA 70809
Leslie.Yander@FMOLHS.org
(225) 765-6827
(225) 765-9307 (fax)

St. Dominic Jackson Memorial Hospital
K. Jerry Farr, Chair, Patient Grievance Committee
969 Lakeland Drive
Jackson, MS 39216
icare@stdom.com
(601) 200-5123
(601) 200-0989 fax

You can file a grievance in person, by mail or email. If you need help filing a grievance, the Civil Rights Coordinator at each facility is available to assist you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
(1800) 368-1019 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.